Returns
RETURN POLICY
Our goal is complete customer satisfaction. If you have any questions on our return policy, please feel free to via our contact form or call us at (210) 493-0023. Go here for Warranty Returns.
Our "No Questions Asked" 30 Day Accessories Return Policy
We will refund your full purchase amount (excluding shipping and/or handling charges), for any reason, if you return items (excluding Closeout Priced items (see below), memory, phones, antenna cable tools and some antennas see below) within 30 days of the purchase date. We do not refund shipping and/or handling charges. Although we do not reimburse return shipping expense / charges, we will ship replacements for defective items via UPS Ground service (domestic US only), 1st Class Mail or Parcel Post at no charge to you.
Wilson Electronics Products
Wilson Electronics offers a 30 day return policy on all of their products. Try their products and, if you're not happy, return them for a refund (less shipping charges).
Wilson Electronics Product Return Requirements
- Item(s) must be returned with receipt, with original packaging, any warranty cards, manuals or any other documentation that originally came with the item.
- Items missing pieces or damaged through negligence or misuse are not returnable. Normal installation use is okay.
- We do not reimburse shipping or refund return shipping charges.
- Shipping fees will not be refunded if shipment is refused at time of delivery.
- Returns for refund take approximately 1-2 weeks to process after receipt
- All returns require an Return Authorization Number.
Return Authorization Form.
Other Product Return Requirements
Purchases can be returned with 30 days of purchase with the following requirements:
- Items must be in original (like new) condition and not abused.
- Item(s) must be returned with receipt, original packaging, any warranty cards, manuals or any other documentation that originally came with the item. We cannot accept returns that are not in original packaging.
- Items missing pieces or damaged through negligence or misuse are not returnable.
- We do not reimburse shipping or refund return shipping charges.
- Shipping fees will not be refunded if shipment is refused at time of delivery.
- Installed equipment (such as installed hands free kits and glass mount antennas) can not be returned.
- Returned products must have original and intact UPC bar-code. Do not remove the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return for credit.
- Returns for refund take approximately 1-2 weeks to process after receipt
- All returns require an Return Authorization Number.
Return Authorization Form.
Glass Mount Antennas
Since glass mount antennas are required to be glued to glass, and are very difficult to remove without damage, we recommend that they be installed by a professional. Once installed, glass mount antennas cannot be returned for any reason. Please keep this in mind when deciding on the type of antenna to purchase.
Product Warranties - Defective Returns & Exchanges
Most products featured on AlternativeWireless.com are covered by a manufacturer warranty. Most manufacturers have convenient warranty return instructions on their web sites. All manufacturer warranty claims must be made through the manufacturer.
Go here for more Warranty Returns Information.
CLOSEOUT PRICING
Items marked with CLOSEOUT PRICING are discontinued items and are available in very limited quantities. Closeout products can be returned ONLY if defective upon receipt. If a closeout priced item is defective, it must be returned within 15 days of receipt for refund or exchange. No other warranty is in effect for these special priced products.
No Returns On Closeout Priced Products
Products marked as "Closeout" on our web site can be returned ONLY if defective upon receipt. If a closeout priced item is defective, it must be returned within 15 days of receipt for refund or exchange. Only manufacturers warranty (if available) is in effect for these special priced products.
Return Authorization
In order for us to quickly and accurately process your returns, all returns and exchanges require a Return Authorization Number.
Returns Shipping Address
Ship returns to:
AlternativeWireless.com
Returns - RMA# XXXX
15555 Tradesman Dr. STE 300
San Antonio, TX 78249-1323
