Returns

RETURN POLICY

Our goal is complete customer satisfaction. If you have any questions on our return policy, please feel free to via our contact form or call us at (210) 493-0023.

Our "No Questions Asked" 30 Day Accessories Return Policy

We will refund your full purchase amount (excluding shipping and/or handling charges), for any reason, if you return items (excluding Closeout Priced items (see below), memory, phones, antenna cable tools and some antennas see below) within 30 days of the purchase date. We do not refund shipping and/or handling charges. Although we do not reimburse return shipping expense / charges, we will ship replacements for defective items via UPS Ground service (domestic US only) at no charge to you.

Return Requirements:

• Equipment must be in original (like new) condition and not abused.
• Item(s) must be returned with receipt, original packaging, any warranty cards, manuals or any other documentation that originally came with the item. We cannot accept returns that are not in original packaging.
• Items missing pieces or damaged through negligence or misuse are not returnable.
• We cannot accept returns without original packaging, warranty cards, manuals or other documentation included with original item(s).
• We do not reimburse shipping or return shipping charges.
• Shipping fees will not be refunded if shipment is refused at time of delivery.
• Installed equipment (such as installed hands free kits and glass mount antennas) can not be returned.
• Returned products must have original and intact UPC barcode. Do not remove the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return for credit.
• Returns for refund take approximately 1-2 weeks to process after receipt
• All returns require an Return Authorization Number.
  Return Authorization Form.

Glass Mount Antennas

Since glass mount antennas are required to be glued to glass, and are very difficult to remove without damage, we recommend that they be installed by a professional. Once installed, glass mount antennas cannot be returned for any reason. Please keep this in mind when deciding on the type of antenna to purchase.

Product Warranties - Defective Returns & Exchanges

Most products featured on AlternativeWireless are covered by a manufacturer warranty. Most manufacturers have convenient warranty return instructions on their web sites. All manufacturer warranty claims must be made through the manufacturer.

Manufacturer Warranty Support Web Sites

• BlueAnt - http://www.myblueant.com/warranty.htm
• CCM - http://www.ccmcellular.com
• Jabra - http://www.jabra.com
• Krusell - http://www.krusell.se/warranty/
•      Note: We will process Krusell warranty returns for the first year after shipment. Use our convenient RMA Form
• Motorola - http://www.motorola.com
• Nokia - http://www.nokia.com/
• Parrot - http://www.parrot.com
• Plantronics - http://www.plantronics.com/north_america/en_US/support/index.jhtml
• Samsung USA - http://www.samsung.com/us/support/main/supportSupportMain.do
• SanDisk - http://www.sandisk.com
• Wilson Electronics - http://www.wilsonelectronics.com
•       Wilson has a 90 Day Warranty on antennas, adapters and connectors. Amplifiers carry a 1 year warranty. See Wilson's Website for more info.
•       AlternativeWireless.com will process Wilson Electronics warranty returns for the first 3 months after shipment. Use our convenient RMA Form

Products with No Manfacturer Warranty

For products we sell that do not have a manufacturer warranty, we provide a 90 day limited warranty from date of purchase. We will send a replacement or issue a refund (at our option) upon return of defective equipment. Equipment must be defective in workmanship and/or materials and not show signs of negligence or misuse. Defective equipment must be returned with receipt and any manuals or any other documentation that came with the item. Although we do not reimburse return shipping charges, we will ship the replacement item via ground service (domestic US only) at no charge to you. Defective Original Equipment Manufactured equipment (OEM) by CCM, Nokia, Motorola, Ericsson, etc.,. should be returned to the manufacturer. Return information, if applicable, is enclosed with the product or is on the manufacturer's web site. Please use our RMA form for warranty claims for products with no manufacturer warranty..

If you have any questions on your product's warranty, feel free to contact us via our online contact form.

Replaced Accessory Warranty

If we replace an accessory returned to us as defective, the warranty for accessory sent in replacement is only for the balance of the warranty on the original accessory.

CLOSEOUT PRICING

Items marked with CLOSEOUT PRICING are discontinued items and are available in very limited quantities. Closeout products can be returned ONLY if defective upon receipt. If a closeout priced item is defective, it must be returned within 15 days of receipt for refund or exchange. No other warranty is in effect for these special priced products.

No Returns On Closeout Priced Products

Closeout products can be returned ONLY if defective upon receipt. If a closeout priced item is defective, it must be returned within 15 days of receipt for refund or exchange. Only manufacturers warranty (if available) is in effect for these special priced products.

Return Authorization

In order for us to quickly and accurately process your returns, all returns and exchanges require a Return Authorization Number.

Return Authorization Form.