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Our goal is complete customer satisfaction. If you have any questions about our return policy, please feel free to via our contact form or call us at (210) 493-0023. Go here for Warranty Returns.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, just fill out the Return Information Form Below. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We will refund your full purchase amount if you return the items you ordered within 30 days of the purchase date for any reason. There are some exclusions. Our return policy does not include shipping and handling charges, Tools and some antennas see below. Although we do not reimburse return shipping charges, we will ship replacements for defective items via UPS Ground service (the domestic US only), 1st Class Mail or Parcel Post at no cost to you (Our choice of shipping options).
Purchases may be returned within 30 days of purchase with the following conditions:
Since glass mount antennas are glued on a window, and are difficult to remove without damage, we recommend that they are installed by a professional. Once installed, glass mount antennas cannot be returned for any reason. Please keep this in mind when deciding on the type of antenna to purchase.
Most products featured on AlternativeWireless.com are covered by a manufacturer warranty. Most manufacturers require that you return defective merchandise to them directly for replacement. Most manufacturers have available warranty return instructions on their websites. Contact the manufacturer for all warranty claims.
For us to quickly and accurately process your returns, all returns and exchanges require a Return Authorization Number. Complete the form below for a Return Authorization Number.
Ship returns to:
Returns - RMA# XXXX
15555 Tradesman Dr. STE 300
San Antonio, TX 78249-1323